Fulfillment Policy for F&S BRO LLC(chatchat.win)
At chatchat.win, we are committed to delivering a seamless experience for our users. This Fulfillment Policy outlines how we handle orders, cancellations, and refunds for the products or services offered on our website.
1. Order Processing
Once an order or service request is placed on chatchat.win, you will receive an email confirmation. Our team strives to process and fulfill orders promptly. Processing times may vary depending on the nature of the product or service.
• Digital Products and Services: Upon successful payment, digital products will be delivered immediately or within a specific time frame as noted in the product description.
• Physical Products: If applicable, shipping details, including estimated delivery time and tracking information, will be provided once the product has been dispatched.
2. Cancellations
You may request to cancel your order under the following conditions:
• Digital Products: If the digital product or service has not yet been delivered or accessed, you may request a cancellation within 24 hours of purchase.
• Physical Products: You may cancel an order for physical products before the item has been dispatched. Once shipped, cancellation is no longer possible, but you may be eligible for a return or refund.
To request a cancellation, please contact our customer support team at [email protected].
3. Refund Policy
We aim to ensure customer satisfaction with our products and services. If you are unsatisfied, the following refund policies apply:
• Digital Products: Refunds for digital products or services are available if the product has not been downloaded, accessed, or consumed. Refund requests must be made within 7 days of purchase.
• Physical Products: If applicable, refunds are available for physical products that are returned in their original condition, unused, and unopened. The return must be initiated within 14 days of delivery. Shipping fees are non-refundable, and return shipping is the responsibility of the customer.
Refund Process:
1. Contact us at [email protected] with your order details and reason for requesting a refund.
2. Upon approval, the refund will be processed within 7 business days, and the amount will be credited to your original payment method.
4. Exceptions to Refund Policy
Refunds may not be granted in the following situations:
• Digital products that have already been accessed or downloaded.
• Physical products that have been used, damaged, or not in their original packaging.
• Subscription services that have been partially used.
5. Changes to Orders
If you need to make changes to your order, such as correcting contact information or updating delivery details, please reach out to us immediately at [email protected]. We will make every effort to accommodate changes if the order has not yet been processed.
6. Contact Information
If you have any questions or concerns regarding our fulfillment, cancellation, or refund policies, please contact our support team at:
Email: [email protected]
Address:16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex.
By making a purchase on our website, you agree to this Fulfillment Policy.
Feel free to let me know if any further customization or details are needed!